What formats do your designs come in?

My designs are typically provided in the following formats:

PES, JEF, DST, EXP, HUS, VP3 and XXX

If you need a different format, just reach out—I'm happy to help!

How do I unzip the downloaded files?

All design files come in a ZIP folder. To unzip:

- On Mac: Double-click the ZIP file to extract it.

- On Windows: Right-click the ZIP and choose 'Extract All.'

If you're using a mobile device or tablet, you may need a free app to unzip files.

My machine won’t read the design—what should I do?

First, check the file format and hoop size to make sure it matches your machine.

If you’re still having trouble, the ZIP file might have been corrupted during download. Try re-downloading and unzipping again. Still stuck? Contact me—I’ll help troubleshoot or resend the file.

Do you offer refunds?

Due to the digital nature of embroidery files, I do not offer refunds once a design is downloaded.

However, if you run into any issues, please contact me—I want you to be 100% happy with your purchase.

Can I use your designs on finished products I sell?

Yes! You're welcome to use my designs on physical items you sell (like towels, totes, or garments).

You may not resell or share the digital design files themselves.

Do you take custom requests?

At this time, I’m not offering custom design services. However, I love hearing what you’re looking for—drop me a note with your idea, and I may include it in a future collection!

How do I get your free design?

Sign up for my newsletter and you’ll get a link to download your freebie right away!